Customer Service

SHIPPING POLICY
You must be 21 years of age or older to order or receive alcoholic beverages from GrapeHeart Vineyards. Receipt of shipments containing alcoholic beverages requires the signature of an adult. Wines purchased from GrapeHeart Vineyards are not for resale and are for personal consumption only.

WE SHIP TO THE FOLLOWING LOCATIONS
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states within the United States:
AK, CA, DC, FL, MD, TX.

CREDIT CARD CHARGES
Payment by credit card only. We accept VISA, MasterCard, American Express, Diners Club and JCB. Personal checks are not accepted.

ORDER CONFIRMATION
Once you have placed your online order, GrapeHeart Vineyards will send you an order confirmation via email to the email address associated with your account. When the order has been processed and shipped, a second email will be sent with order tracking information to the email address associated with the shipping address.
Please note: Order and shipment confirmation emails are sent to all customers who place their order online, including those who have opted out of receiving other emails from GrapeHeart Vineyards.

RETURN POLICY
Wine is a perishable commodity. It is intolerant of temperature extremes: hot, humid summer and cold winter weather may adversely affect the condition of your wine during shipment. GrapeHeart Vineyards makes every effort to ensure the safe delivery of your wine to your home or business. GrapeHeart Vineyards is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment. When the common carrier takes possession of your wine order, responsibility for the wine transfers to the purchaser.

CREDIT CARD REFUNDS
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit fees imposed by the carrier. Refunds will be applied to the credit card used at the time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.